Technical Liaison

2 weeks ago


Lahore, Punjab, Pakistan beBee Careers Full time

Job Title: Customer Support Specialist

Job Summary: We are seeking a highly motivated and customer-focused individual to join our support team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service, troubleshooting issues, and working collaboratively with colleagues.

Key Accountabilities:

  • Provide customer support via phone, email, and chat
  • Identify customer needs and develop solutions
  • Work closely with internal teams to resolve customer complaints
  • Document customer interactions and feedback
  • Contribute to the development of knowledge base articles
  • Participate in ongoing training and professional development

Requirements:

  • Previous experience in a customer-facing role
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficiency in computer software and hardware
  • Knowledge of CRM systems and help desk software
  • Excellent problem-solving and analytical skills

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