
Technical Liaison
2 weeks ago
Job Title: Customer Support Specialist
Job Summary: We are seeking a highly motivated and customer-focused individual to join our support team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service, troubleshooting issues, and working collaboratively with colleagues.
Key Accountabilities:
- Provide customer support via phone, email, and chat
- Identify customer needs and develop solutions
- Work closely with internal teams to resolve customer complaints
- Document customer interactions and feedback
- Contribute to the development of knowledge base articles
- Participate in ongoing training and professional development
Requirements:
- Previous experience in a customer-facing role
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in computer software and hardware
- Knowledge of CRM systems and help desk software
- Excellent problem-solving and analytical skills
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