
Billing Support Associate Position
1 week ago
As a Billing Support Associate, you will play a crucial role in ensuring seamless customer interactions and resolving billing-related issues. You will be responsible for responding to customer inquiries via live chats, emails, and support tickets, and resolving their account and billing-related problems.
This is an ideal opportunity for someone who is self-motivated, can work independently, and can handle pressure with tight deadlines. You should have excellent verbal and written English communication skills, as well as strong customer empathy.
The successful candidate will be empowered to advocate for improving the customer experience and growing their own knowledge. They will also be required to interact with customers to answer their billing queries, identify non-legit customers, and handle billing recoveries, chargebacks, disputes, and account abuses.
Key Responsibilities:
- Interact with customers to answer their billing queries
- Identify non-legit customers and contact them to verify their identity
- Handle billing recoveries, chargebacks, disputes, and account abuses
- Timely act on abuse alerts and reach customers to resolve their issues
- Share customers' feedback with internal teams for product improvement
- Understand and keep track of business KPIs
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