Help Desk Representative

14 hours ago

Karachi, Sindh, Pakistan beBeeCustomerSupport Full time $60,000 - $120,000

Job Title: Help Desk Representative

Key Responsibilities:
  • Provide exceptional customer service via phone, email, and chat.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work collaboratively with internal teams to resolve complex customer issues.
  • Meet or exceed performance metrics for first call resolution, customer satisfaction, and average handle time.
Requirements:
  • Excellent written and verbal communication skills in English.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving skills and ability to think critically.
  • Basic computer skills and familiarity with CRM software.
Benefits:

This role offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

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