
Operations Quality Assurance Manager
7 days ago
We are seeking a skilled Operations Quality Assurance Lead to oversee quality assurance, training, and program integrity. This is an exciting opportunity for a dedicated professional to join our team in ensuring delivery of high-quality services and driving continuous improvement.
Primary Responsibilities:
- Manage the definition of quality requirements, standards, methodologies, and procedures to ensure timely, accurate, and project-compliant results.
- Develop and implement corrective action plans to revise project policies, procedures, and processes as necessary.
- Collaborate with operations managers to develop, implement, and monitor compliance with program improvement or corrective action plans.
- Develop and execute all training-related plans, processes, and procedures, including maintaining up-to-date training materials.
- Maintain and sustain exceptional SLA and KPI performance by analyzing reports and data to recommend changes for improved performance.
- Stay abreast of industry and governmental trends to proactively identify impacts on business processes and provide recommendations for improvement.
Requirements:
- Bachelor's degree or related field or equivalent related experience.
- Five years' experience in operations management and compliance.
- Quality, project management, or auditing certification preferred.
- Experience in systems and operations implementation.
- Experience in managing quality assurance activities for major programs or projects.
- Excellent communication, organizational, and leadership skills.
- Proficiency with new technology, software applications, and phone systems.
- Mid-Senior level
- Full-time
- Management and Manufacturing
- Industries: Hospitals and Health Care
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