Performance Monitoring Specialist

20 hours ago


Rawalpindi Cantonment, Pakistan beBeePerformance Full time
Job Title

Performance Monitoring Specialist

About the Role

We are seeking a highly skilled Performance Monitoring Specialist to join our team. In this role, you will be responsible for conducting thorough performance analyses and creating actionable plans for improvement.

Key Responsibilities
  1. Conduct in-depth contact center performance analysis to identify areas for enhancement.
  2. Analyze data from various channels to evaluate agent service skills and policy adherence.
  3. Develop and implement process improvements to enhance overall performance.
  4. Provide expert recommendations to leadership on continuous process improvement initiatives.
Requirements

To succeed in this role, you must possess excellent analytical and problem-solving skills, as well as the ability to work effectively with cross-functional teams.

What We Offer

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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