Senior Technical Support Specialist

5 days ago

Sukkur, Sindh, Pakistan beBeeTechnical Full time 3,000,000 - 5,000,000

Transform lives with technology and deliver seamless services.

About the Role

A Senior Technical Support Specialist is sought to join our team, providing top-notch assistance across multiple offices and markets.

  • Provide technical support for IT systems and services, including customer call centers.
  • Resolve hardware and software incidents, ensuring high-quality service delivery.

Key Responsibilities:

  • 1st-3rd level support for IT systems and services, including Customer Call Center.
  • Log and track incidents via Jira, following incident management processes and resolving issues within SLAs.
  • Work on IT service requests to reduce support queues, providing remote support via Slack and logging incidents on behalf of end-users.
  • Communicate critical issues to IT leadership and stakeholders, ensuring visibility and awareness.
  • Perform daily checks on IT infrastructure, ensuring uptime for network performance, WiFi, Zoom rooms, Business applications, Datacenter, etc.
  • Support Call Center with technical assistance, configuring and delivering required hardware devices.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  • Installation of new hardware, software, and printers.
  • Implement and assist in rolling out new applications and operating systems.
  • Prepare new laptops, install and configure computer hardware, operating systems, and applications for new joiners.
  • Work with HR for leavers' processes, disabling account access, collecting HW devices, revoking application licenses, and uninstalling software.
  • Coordinate with local suppliers for asset management/tagging and tracking.
  • Provide assistance to colleagues with technology-related issues.
  • Meeting room support for tele/video conference solutions to minimize disruptions.
  • Problem Management to review recurring issues, highlight problems, and provide workarounds.
  • Change Management to assess/minimize impacts on production services, communicate disruptions to users.
  • Work closely with the Information Security team to ensure security policies and best practices are up-to-date and enforced.
  • Enforce IT policies, educate users on best practices, protect data, software, and hardware to local IT infrastructure.
  • Ensure continuous improvement, responsible for infrastructure projects, timely rollout of new applications, hardware, and security releases.

  • Technical Support Specialist

    5 days ago

    Sukkur, Sindh, Pakistan beBeeTechnical Full time 500,000 - 1,000,000

    Technical Support Specialist RoleWe are seeking a skilled technical support specialist to join our team. The ideal candidate will possess excellent problem-solving skills and the ability to effectively communicate technical information to users.Job Responsibilities:Provide technical assistance and support to users via phone, email, and in-person.Analyze and...

  • Technical Support Specialist

    5 days ago

    Sukkur, Sindh, Pakistan beBeeSupport Full time 800,000 - 1,000,000

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our clients via our AI-enhanced system.The ideal candidate will have strong problem-solving skills and the ability to troubleshoot complex technical issues related to Microsoft 365,...

  • Senior Technical Support Professional

    5 days ago

    Sukkur, Sindh, Pakistan beBeeTechnical Full time 6,000,000 - 7,500,000

    Technical Support ExpertiseThe Technical Support Lead is a senior technical professional responsible for providing complex support for products and services.Main Responsibilities:Manage, track, diagnose, and resolve high-level technical issues.Develop and mentor technical support staff to enhance their skills and expertise.Collaborate with engineering teams...

  • Senior Technical Support Expert

    5 days ago

    Sukkur, Sindh, Pakistan beBeeTechnical Full time 5,000,000 - 7,500,000

    Job Opportunity:We are seeking a highly skilled and experienced Technical Support Specialist to facilitate seamless client onboarding, troubleshooting, and relationship management.

  • Proactive Technical Support Specialist

    5 days ago

    Sukkur, Sindh, Pakistan beBeeTechnical Full time $90,000 - $150,000

    Job Description:Motive empowers operations teams with tools to make work safer, more productive, and profitable. Our platform gives complete visibility and control, reducing manual workloads by automating tasks.Motive serves over 100,000 customers across various industries, including transportation, logistics, construction, and energy.About the Role:We're...

  • Senior Java Technical Support Expert

    5 days ago

    Sukkur, Sindh, Pakistan beBeeJava Full time $90,000 - $110,000

    Technical Support Role for Java ExpertsThe organization seeks an experienced Technical Support Specialist to provide high-quality assistance and solutions to its clients. This position requires a deep understanding of Java development, troubleshooting, and system performance monitoring.

  • Technical Solutions Expert

    5 days ago

    Sukkur, Sindh, Pakistan beBeeTechnical Full time $100,000 - $130,000

    Job OverviewMotive empowers individuals with tools to enhance operational safety, productivity, and profitability.The Senior Technical Support Specialist is a senior subject matter expert responsible for providing complex technical support for various products and services.Key Responsibilities:Provide leadership and mentorship to Technical Support...

  • Technical Support Specialist

    5 days ago

    Sukkur, Sindh, Pakistan beBeeSupport Full time $80,000 - $100,000

    About the PositionWe are seeking an experienced technical expert to provide high-level support and exceptional customer service. The ideal candidate will be adept at building strong relationships and resolving complex issues in a timely manner.Key Responsibilities:Provide proactive technical support, issue escalation, training recommendations, and...

  • Java Technical Support Engineer

    6 days ago

    Sukkur, Sindh, Pakistan BairesDev Full time

    Java Technical Support Engineer - Remote WorkJava Technical Support Engineer - Remote Work at BairesDevWe're looking for a Java Technical Support Engineer to join our Incident Response Team. You will monitor applications, resolve issues, and help maintain our Java-based systems. This welcoming role offers opportunities for professionals at various experience...

  • Java Technical Support Expert

    5 days ago

    Sukkur, Sindh, Pakistan beBeeTechnical Full time $80,000 - $100,000

    Reinforcing our reputation as a pioneer in technology projects, we continuously deliver cutting-edge solutions to prominent companies worldwide.We are seeking an experienced Java Support Specialist to join our Incident Response Team. This role offers opportunities for individuals passionate about Java and technical support.Key Responsibilities:Ensure...