Technical Support Specialist

5 days ago

Sukkur, Sindh, Pakistan beBeeSupport Full time $80,000 - $100,000
About the Position

We are seeking an experienced technical expert to provide high-level support and exceptional customer service. The ideal candidate will be adept at building strong relationships and resolving complex issues in a timely manner.

Key Responsibilities:
  • Provide proactive technical support, issue escalation, training recommendations, and communicate procedural and status updates to customers.
  • Act as the customer advocate by collaborating with cross-functional teams to innovate and improve performance around product requirements, enhancements, process improvements, and industry best practices.
  • Take end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause, and issue resolution.
  • Meet or exceed customer expectations on response quality, timeliness, and overall customer experience.
  • Collaborate with Customer Success Managers to receive, manage, and expeditiously resolve escalations from assigned customers.
Requirements:
  • Minimum 1.5+ years of experience in technical support and customer-facing roles.
  • Excellent communication skills in various forms.
  • Strong analytical and problem-solving skills with the ability to manage critical and complex issues in high-pressure environments.
  • Knowledge of technical products and systems with a focus on compliance, asset management, and safety.
  • Proficiency in troubleshooting techniques leveraging log parsing, SQL, scripting languages, and code review where needed.
  • Experience with hardware devices, firmware upgrades, change management, and related testing practices.
  • Familiarity with advanced troubleshooting techniques that utilize APIs, Python, Data Dog, SQL, etc.
  • Deep understanding of hardware fault analysis; identify trends and prevent field failures – Root Cause Analysis.

  • Technical Support Specialist

    5 days ago

    Sukkur, Sindh, Pakistan beBeeTechnical Full time 500,000 - 1,000,000

    Technical Support Specialist RoleWe are seeking a skilled technical support specialist to join our team. The ideal candidate will possess excellent problem-solving skills and the ability to effectively communicate technical information to users.Job Responsibilities:Provide technical assistance and support to users via phone, email, and in-person.Analyze and...

  • Technical Support Specialist

    5 days ago

    Sukkur, Sindh, Pakistan beBeeSupport Full time 800,000 - 1,000,000

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our clients via our AI-enhanced system.The ideal candidate will have strong problem-solving skills and the ability to troubleshoot complex technical issues related to Microsoft 365,...

  • Proactive Technical Support Specialist

    5 days ago

    Sukkur, Sindh, Pakistan beBeeTechnical Full time $90,000 - $150,000

    Job Description:Motive empowers operations teams with tools to make work safer, more productive, and profitable. Our platform gives complete visibility and control, reducing manual workloads by automating tasks.Motive serves over 100,000 customers across various industries, including transportation, logistics, construction, and energy.About the Role:We're...

  • Senior Technical Support Specialist

    5 days ago

    Sukkur, Sindh, Pakistan beBeeTechnical Full time 3,000,000 - 5,000,000

    Transform lives with technology and deliver seamless services.About the RoleA Senior Technical Support Specialist is sought to join our team, providing top-notch assistance across multiple offices and markets. Provide technical support for IT systems and services, including customer call centers.Resolve hardware and software incidents, ensuring high-quality...

  • Senior Technical Support Expert

    5 days ago

    Sukkur, Sindh, Pakistan beBeeTechnical Full time 5,000,000 - 7,500,000

    Job Opportunity:We are seeking a highly skilled and experienced Technical Support Specialist to facilitate seamless client onboarding, troubleshooting, and relationship management.

  • Senior Java Technical Support Expert

    5 days ago

    Sukkur, Sindh, Pakistan beBeeJava Full time $90,000 - $110,000

    Technical Support Role for Java ExpertsThe organization seeks an experienced Technical Support Specialist to provide high-quality assistance and solutions to its clients. This position requires a deep understanding of Java development, troubleshooting, and system performance monitoring.

  • Java Technical Support Expert

    5 days ago

    Sukkur, Sindh, Pakistan beBeeTechnical Full time $80,000 - $100,000

    Reinforcing our reputation as a pioneer in technology projects, we continuously deliver cutting-edge solutions to prominent companies worldwide.We are seeking an experienced Java Support Specialist to join our Incident Response Team. This role offers opportunities for individuals passionate about Java and technical support.Key Responsibilities:Ensure...

  • Technical Support Specialist

    5 days ago

    Sukkur, Sindh, Pakistan beBeeSoftware Full time 5,000,000 - 7,500,000

    Job OpportunityThe role of Software Support Engineer at our organization involves providing technical assistance and ensuring continuous software service availability.Key Responsibilities:Ensure round-the-clock support for development operations to prevent service disruptions.Develop and implement APIs to integrate HTML, CSS, and front-end...

  • Technical Product Support Specialist

    5 days ago

    Sukkur, Sindh, Pakistan beBeeTechnical Full time 6,000,000 - 8,000,000

    Job OverviewThe ideal candidate will possess a strong passion for delivering exceptional technical support to customers worldwide. This role requires an in-depth understanding of our products.Key Responsibilities:Provide phone and email support to troubleshoot user issues.Recommend product enhancements to improve customer experience.Conduct quality...

  • Technical Solutions Expert

    5 days ago

    Sukkur, Sindh, Pakistan beBeeTechnical Full time $100,000 - $130,000

    Job OverviewMotive empowers individuals with tools to enhance operational safety, productivity, and profitability.The Senior Technical Support Specialist is a senior subject matter expert responsible for providing complex technical support for various products and services.Key Responsibilities:Provide leadership and mentorship to Technical Support...