Technical Support Professional for HR Systems

4 days ago


Hyderabad City Taluka, Pakistan HSBC Full time

As a Technical Support Professional for HR Systems, you will be responsible for ensuring the smooth operation of our HR systems and related resourcing technologies. Your expertise will help us maintain globally consistent and sustainable HR system configuration standards, while also assisting with support-related projects and initiatives from Management and HR Business Partners.

Your Key Responsibilities
  • Deliver system functional support for various tasks including:
  • HR Systems Administration
  • Building new configurations within the system
  • Troubleshooting system issues and escalating as necessary
  • Amdending complex system configurations
  • Creating functional support documentation for training team members
  • System support for all end users
  • Managing issues to ensure timely resolution – strong time management skills to review current issues raised in the queue and escalate as needed
  • Understanding, building and amending HR systems and related resourcing technologies (integrations)
  • Mining and documenting technical knowledge gathered and publishing related technical documentation
  • Ensuring globally consistent and sustainable HR system configuration standards are maintained
  • Assisting with support-related projects and initiatives from Management and HR Business Partners in all system functional aspects
  • Ability to take on, monitor, troubleshoot and resolve queries and issues quickly
  • Ability to escalate detailed system queries and issues to the System Team Leader for specialist intervention


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