Global System Functional Support Specialist

4 days ago


Hyderabad City Taluka, Pakistan HSBC Full time

Fulfill your potential with a career at HSBC. We offer opportunities, support, and rewards that will propel you forward. As a leading banking and financial services organisation, our goal is to help people achieve their aspirations and realise their ambitions.

Key Responsibilities
  • Provide global system functional support for various tasks including:
  • HR Systems Administration
  • Building new configurations within the system
  • Troubleshooting system issues and escalating as necessary
  • Amdending complex system configurations
  • Creating functional support documentation for training team members
  • System support for all end users
  • Managing issues to ensure timely resolution – strong time management skills to review current issues raised in the queue and escalate as needed
  • Understanding, building and amending HR systems and related resourcing technologies (integrations)
  • Mining and documenting technical knowledge gathered and publishing related technical documentation
  • Ensuring globally consistent and sustainable HR system configuration standards are maintained
  • Assisting with support-related projects and initiatives from Management and HR Business Partners in all system functional aspects
  • Ability to take on, monitor, troubleshoot and resolve queries and issues quickly
  • Ability to escalate detailed system queries and issues to the System Team Leader for specialist intervention


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