Customer Relationship Manager

2 days ago


Lahore, Punjab, Pakistan M&S Ventures Full time
Key Responsibilities

As a Senior Response Coordinator at M&S Ventures, your key responsibilities will include:

Oversight of the customer response team to ensure timely and accurate handling of inquiries, complaints, and service requests.

Development and implementation of customer service policies, procedures, and best practices to enhance efficiency and customer satisfaction.

Monitoring and analysis of customer feedback to identify trends and areas for improvement.

Cross-functional collaboration with sales, marketing, and operations teams to ensure a seamless customer experience.

  • Manage customer interactions to ensure prompt and effective responses.
  • Resolve customer complaints and improve overall customer satisfaction.
  • Work collaboratively with cross-functional teams to drive business outcomes.


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