Senior Operations Manager

1 week ago


Karachi, Sindh, Pakistan beBee Careers Full time

**Job Title:** Senior Operations Manager

About the Role

We are seeking an experienced and results-driven Senior Operations Manager to join our team. In this role, you will be responsible for overseeing the daily operations of our service delivery teams, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities:
  • Manage client services operations to achieve total customer satisfaction
  • Supervise staff and ensure efficient resource management and timely problem resolution
  • Regularly review key performance metrics and take corrective actions to maintain and improve internal performance benchmarks
  • Maintain regular interaction and communication with both internal and external clients to provide services that exceed expectations
  • Ensure adherence to desired service level agreements (SLAs)
  • Plan and coordinate preventive maintenance activities with clients and ensure adherence to all PM plans
  • Submit MIS reports to management to aid in decision-making
Requirements:
  • Bachelor's degree in Business Administration or related field
  • 3-4 years of experience in Operations Management
  • Proven expertise in planning, organizing, leading, executing, controlling, and improving operations
  • Strong customer orientation and computer proficiency with knowledge of MIS
  • Excellent analytical and problem-solving skills, as well as good communication and interpersonal skills


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