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Senior Operations Manager

4 weeks ago

Karachi, Sindh, Pakistan Protege Global Full time
Senior Operations Manager
Protege Global, Pakistan

Protégé Global is a leading BPO service provider with its three regional offices in Pakistan: Karachi, Lahore, and Islamabad. We are a technology center providing our services of medical bill recovery for workers' compensation in the USA, IT-based solutions, and HR solutions. We are offering this fantastic opportunity to an individual who wants to make their mark and prove their ability to demonstrate their skills and experience in the provision of leadership and innovation as a Senior Operations Manager. This high-level role will give the right person the exposure within the business to make an impact and help lead the business to its future. This position is specifically for Night Shift on a permanent basis and requires traveling to all our regional offices. The person would be responsible for managing the entire operations across Pakistan.

Job Responsibilities:

  1. Will be responsible for designing and implementing numerous improvement projects aimed at streamlining activities while driving up performance and quality.
  2. Responsible for overall direction, coordination, and evaluation of operational functions including full accountability for setting and achieving operational goals, strategic planning, analysis, and forecasting.
  3. Responsible for business analysis and making plans for seizing business opportunities.
  4. Fully accountable for delivering operational and financial targets in line with company expectations within operations.
  5. Translation of monthly and annual company financial and operational targets into department and team-level targets as appropriate.
  6. Monitoring and evaluation of departmental goals and work processes on a daily, weekly, and monthly basis. Manage and report KPI analysis.
Job Specification

Key Competencies:

  1. MBA from a reputable university.
  2. At least five years of relevant experience in the same capacity or held leadership roles in collections/operations with 50+ staff.
  3. Must have sound interpersonal and managerial skills.
  4. Excellent communication skills are a must.
  5. Proven track record of managing and expanding business.
  6. Should be able to provide motivational and inspirational leadership to operations and respective regional managers.
  7. Must have a target-oriented approach and a track record of consistently delivering against goals.
  8. Proven ability in business and commercial acumen.
  9. Previous experience in the collections department with multi-site operations would be beneficial but not essential.
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