Lead Call Center Team Member

2 weeks ago


Karachi, Sindh, Pakistan beBee Careers Full time
Lead Call Center Team Member

A talented and experienced Call Center Office Manager is required to lead our team and achieve exceptional results.

About the Role:

The successful candidate will be responsible for managing a team of call center agents, improving sales and efficiency, and ensuring exceptional customer care.

We are looking for a seasoned professional with a strong background in call center management, excellent leadership and communication skills, and the ability to analyze data and metrics.

Main Responsibilities:
  • Team Leadership: Supervise and motivate a team of call center agents, set goals and objectives, and ensure high levels of customer satisfaction.
  • Performance Monitoring: Analyze call center performance, identify areas for improvement, and implement strategies to increase sales and efficiency.
  • Operational Management: Manage office resources, including equipment and supplies, ensure a clean and comfortable working environment, and oversee office security and access control.
Requirements:
  • Qualifications: Bachelor's degree or equivalent experience in a related field, proven experience in call center management or customer service roles, strong leadership and team management skills, and excellent communication and interpersonal abilities.
  • Skills: Proficiency in call center software and relevant technology, problem-solving and decision-making skills, attention to detail, and ability to analyze data and metrics.


  • Karachi, Sindh, Pakistan Pro Work Technical Services Full time

    Job Description: Call Center Office Manager (5 Years Experience)About Company:Pro Work Tech is a leading Service Provider Company in Pakistan. With over 10 years of industry experience, we work with large Enterprise companies internationally. Our services encompass a wide array of call center services such as outbound and inbound calls, sales generation, and...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    **Call Center Operations Manager Position**We are looking for an experienced manager to oversee our premium call center operations. The successful candidate must have a strong background in call center management, with a minimum of 4 years' experience.Responsibilities and DutiesAnalyze data to identify trends and opportunities for improvementDevelop and...


  • Karachi, Sindh, Pakistan E-Square Full time

    One of the leading multinational companies that has recently taken over a few projects in Pakistan is looking for a Manager for their premium call center operations. The incumbent must have 4-5 years of experience in different areas of call centers, preferably as a Team Leader for 4 years, Assistant Manager for 2 years, or Manager with at least one year of...


  • Karachi, Sindh, Pakistan The Sun Global Full time

    We are currently looking for energetic and passionate call center representatives to join our teams. We are hiring experienced call center agents for our Medicare Campaign.Job Responsibilities:The Call Center Agent will be responsible for managing and taking calls professionally and confidently.Follow communication scripts when handling different topics and...

  • Call Center Agents

    20 hours ago


    Karachi, Sindh, Pakistan Binary Nest Solutions Full time

    At Binary Nest Solutions, we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We're looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when...

  • Call Center Manager

    2 days ago


    Karachi, Sindh, Pakistan beBeeManager Full time

    About the JobThis role is responsible for overseeing the smooth operation of call center and back office support functions. As a key member of our team, you will be accountable for ensuring that all aspects of customer service are met while maintaining high levels of efficiency and productivity.


  • Karachi, Sindh, Pakistan beBeeCustomerExperience Full time

    The Role:We are seeking a seasoned Duty Operations Manager to oversee and drive the performance of our Call Center team, ensuring seamless operations, excellent customer experience, and maximum sales.Key Responsibilities:Develop and execute sales targets for assigned teams to achieve business objectives, driving efficiency and providing expert guidance on...

  • Call Center Agent

    2 weeks ago


    Karachi, Sindh, Pakistan Snjglobalservices Full time

    Job Description:We are looking for Call Center Agents to manage inbound and outbound calls efficiently while maintaining excellent customer service.Key Responsibilities:Handle a high volume of calls and provide accurate information to customers.Follow call scripts and guidelines to maintain service quality.Ensure customer satisfaction through professional...

  • Call Center Agent

    2 weeks ago


    Karachi, Sindh, Pakistan Fly Jinnah Full time

    Join to apply for the Call Center Agent - Inbound role at Fly Jinnah.Get AI-powered advice on this job and more exclusive features.Job PurposeTo support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations,...


  • Karachi, Sindh, Pakistan Prism Gold Enterprises (Pvt) Ltd. Full time

    Job Description:Prism Gold Enterprise is looking for motivated and confident individuals to join our call center team. The role involves handling outbound/inbound calls with professionalism and delivering excellent customer service.Key Responsibilities:Handle customer inquiries over the phone.Provide accurate information regarding products/services.Maintain...