E-commerce Support Specialist

1 day ago


Islamabad, Islamabad, Pakistan TalentPop App Full time

At TalentPop App, we're redefining the way e-commerce brands connect with their customers. As an E-commerce Sales Support Specialist, you'll play a crucial role in providing top-tier customer service and sales support that enhances every step of the buyer's journey.

  • Critical Responsibilities
  • Provide friendly and efficient support via phone, live chat, email, and SMS for inquiries related to products, orders, returns, and refunds.
  • Assist customers with making confident shopping decisions through personalized suggestions and detailed product knowledge.
  • Monitor, update, and resolve order-related concerns with speed and accuracy.
  • Identify upselling and cross-selling opportunities to help boost revenue and improve the customer experience.
  • Keep detailed records of customer interactions and feedback to help inform internal improvements.
What We're Looking For
  • A minimum of 1 year of experience in e-commerce, customer service, or sales support.
  • Excellent communication skills – both written and verbal.
  • Experience with Shopify, Gorgias, Zendesk, or other CRM platforms is a plus.
  • The ability to stay calm and resourceful when handling customer concerns.
  • Strong attention to detail and organizational skills.
  • A self-motivated and comfortable working in a remote, fast-paced environment.


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