
Operations Manager
7 days ago
We are seeking an Operations Manager to join our team.
The ideal candidate should have the following key responsibilities:
- Team Supervision: Oversee a team of workers, ensuring they meet productivity and quality standards.
- Worker Recruitment: Identify, select, and onboard new employees to ensure a skilled workforce.
- Customer Insights: Gather and communicate customer feedback and market trends to inform business decisions.
- Trend Analysis: Analyze seasonal usage patterns and customer behavior to optimize services.
- Customer Support: Resolve customer complaints and queries in a timely and professional manner.
- Workforce Coordination: Delegate tasks, manage workflows, and ensure seamless day-to-day operations.
- Team Leadership: Foster a positive work environment, supervise team members, and address their concerns.
- Field Visits: Conduct on-site visits as needed to assess operations and provide support.
- Customer Dealing: Interact with customers on-site, resolving issues and providing excellent service.
- Order Preparation: Prepare estimates for received orders, ensuring accuracy and efficiency.
- Insight Sharing: Provide management with valuable insights into customer behavior and market trends.
This is a full-time position requiring:
- Microsoft Office Proficiency: Strong hands-on skills in Microsoft Excel, particularly.
- Technical Skills: Sound understanding of technical concepts and ability to apply them effectively.
- Communication Skills: Excellent verbal communication skills in English and Urdu, with the ability to negotiate effectively.
- Negotiation Skills: Ability to negotiate and resolve conflicts efficiently.
- Problem-Solving Skills: Strong stress tolerance, problem analysis, and listening skills.
- Customer Management: Excellent customer management skills, ensuring high customer satisfaction.
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