Support Services Representative

4 days ago


Lahore, Punjab, Pakistan TozCall Full time
About Our Team

We are TozCall, a dynamic organization seeking a Support Services Representative to join our team. In this role, you will be responsible for configuring and troubleshooting our product to resolve customer technical issues, providing exceptional support to our customers.

You will work closely with internal teams to ensure timely resolution of customer complaints, maintaining excellent customer satisfaction throughout the process.

Key Responsibilities:

  1. Configure and troubleshoot our product to resolve customer technical issues.
  2. Provide customer support through various channels, including phone and chat.
  3. Collaborate with other departments to resolve customer issues efficiently.
  4. Act as a primary point of contact for customer support and complaints.
  5. Maintain accurate documentation and records of customer interactions.
Required Skills and Qualifications

To excel in this role, you will require:

  1. A Bachelor's degree in engineering, computer science, or a related field.
  2. Strong interest in IT or construction products.
  3. Excellent English verbal and written communication skills.


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