Help Desk Technician

2 weeks ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

Job Description:

We are looking for a skilled Technical Support Associate to join our team. The successful candidate will be responsible for providing technical assistance to staff and students, maintaining IT systems, and ensuring data security protocols.

Responsibilities:
  1. Provide technical support to staff and students via various channels
  2. Assist with hardware and software installation, configuration, and troubleshooting
  3. Maintain computer systems, networks, and printers
  4. Document and escalate complex issues to senior IT staff
  5. Ensure IT labs and equipment are functioning efficiently during classes
  6. Support in managing user accounts, backups, and data security protocols
Requirements:
  • Diploma or Bachelor's degree in IT, Computer Science, or a related field
  • 1+ year of experience in a similar role (Fresh graduates with strong skills are also encouraged)
  • Strong understanding of Windows OS, networking basics, and Microsoft Office
  • Good communication skills and a team-oriented mindset
  • Ability to manage multiple tasks and prioritize effectively
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