Tour Operations Coordinator

3 days ago

Islamabad, Islamabad, Pakistan beBeeDispatcher Full time
Operations Associate

Job Summary:

We are seeking an experienced Operations Associate to join our team. This role will be responsible for managing schedules, assigning guides and vehicles, responding in real-time to changes, and ensuring the daily tour calendar operates like clockwork.

Key Responsibilities:

  • Manage and maintain the daily tour schedule across multiple cities
  • Assign guides based on availability, expertise, and product fit
  • Coordinate vehicle dispatch and ensure appropriate allocation based on group size and tour type
  • Confirm and communicate pick-up times, addresses, and timing expectations with guides
  • Track tour availability in real time and update listings or internal tools accordingly

Dispatch and Real-Time Support

  • Respond quickly to same-day operational needs including cancellations, delays, and emergencies
  • Provide on-the-ground support to tour guides and troubleshoot logistical issues
  • Ensure all tours are staffed and ready before guest pickup time
  • Monitor field performance and step in to recover service issues when necessary

Cross-Functional Collaboration

  • Partner with Guest Services and Guide Management to flag issues and improve daily delivery
  • Use tools like the GOAT App and Discord to assign tasks, track progress, and communicate across teams
  • Support Operations Managers with administrative duties such as reporting, data entry, and guide communication
  • Play an active role in training new dispatchers as we scale into new markets

Customer Experience and Quality Control

  • Ensure the end-to-end guest experience is smooth by enforcing operational best practices
  • Monitor service standards and follow up on guest or guide feedback
  • Keep detailed documentation of schedules, changes, and post-shift recaps

Requirements:

  • Two or more years in a dispatch, coordination, logistics, or customer-facing role preferably in tourism, transportation, or hospitality
  • Strong communication and organizational skills
  • Ability to manage multiple priorities with speed and accuracy
  • Experience using Google Workspace, Excel, or dispatching tools
  • Calm under pressure, resourceful, and solutions-oriented
  • Working knowledge of North American geography and major attractions is a plus
  • Willingness to work flexible hours including weekends and holidays

What We Offer:

  • A youthful and creative work culture with a flat structure and fast decision-making
  • Direct exposure to leadership, real-time impact, and clear pathways for career growth
  • The chance to shape the operations of a business that is expanding rapidly across North America

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