Operational Excellence Tour Coordinator

2 weeks ago

Islamabad, Islamabad, Pakistan beBeeTourCoordinator Full time

Are you looking for a challenging and rewarding role that combines operational efficiency with customer satisfaction? We are seeking a highly organized and detail-oriented Tour Coordinator to join our team.

About the Role:

We require someone who can manage multiple priorities, work well under pressure, and maintain accurate records. As a Tour Coordinator, you will be responsible for scheduling tours, assigning guides and vehicles, and ensuring seamless execution of daily operations. You will also be the primary point of contact for customers, responding to queries and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Manage and maintain the daily tour schedule across multiple cities
  • Assign guides based on availability, expertise, and product fit
  • Coordinate vehicle dispatch and ensure appropriate allocation based on group size and tour type
  • Confirm and communicate pick-up times, addresses, and timing expectations with guides
  • Track tour availability in real time and update listings or internal tools accordingly

Dispatch and Real-Time Support:

  • Respond quickly to same-day operational needs including cancellations, delays, and emergencies
  • Provide on-the-ground support to tour guides and troubleshoot logistical issues
  • Ensure all tours are staffed and ready before guest pickup time
  • Monitor field performance and step in to recover service issues when necessary

Cross-Functional Collaboration:

  • Partner with Guest Services and Guide Management to flag issues and improve daily delivery
  • Use tools like the GOAT App and Discord to assign tasks, track progress, and communicate across teams
  • Support Operations Managers with administrative duties such as reporting, data entry, and guide communication
  • Play an active role in training new coordinators as we scale into new markets

Customer Experience and Quality Control:

  • Ensure the end-to-end guest experience is smooth by enforcing operational best practices
  • Monitor service standards and follow up on guest or guide feedback
  • Keep detailed documentation of schedules, changes, and post-shift recaps

What You Bring:

  • Two or more years in a coordination, logistics, or customer-facing role preferably in tourism, transportation, or hospitality
  • Strong communication and organizational skills
  • Ability to manage multiple priorities with speed and accuracy
  • Experience using Google Workspace, Excel, or coordination tools
  • Calm under pressure, resourceful, and solutions-oriented
  • Working knowledge of North American geography and major attractions is a plus

What's In It For You:

  • Be part of a growing and innovative company shaping the future of experience-based travel
  • A youthful and creative work culture with a flat structure and fast decision-making
  • Direct exposure to leadership, real-time impact, and clear pathways for career growth
  • The chance to shape the operations of a business that is expanding rapidly across North America

Seniority Level: Entry level
Employment Type: Full-time
Job Function: Management and Manufacturing

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