
Service Sales Professional
5 days ago
The Sales Engineer Associate is a key role in KSB's sales team, responsible for supporting the company's growth by maintaining strong customer relationships and driving service revenue opportunities.
Key Responsibilities:
- Develop and maintain detailed knowledge of KSB products and services.
- Monitor and report monthly on key performance indicators (KPIs), including sales, collections, and order intake.
- Build and strengthen customer relationships through regular visits and site attendance to generate requests for quotation (RFQs) and drive customer satisfaction.
- Collaborate with the Sales Account Manager to assist with lead generation, offer submissions, and order intake while collecting receivables and gathering market intelligence.
- Establish service contracts and identify service revenue opportunities with the Sales Account Manager.
- Take responsibility for specific projects and key account customers as assigned by the Sales Account Manager.
- Ensure accurate documentation of RFQs, offers, purchase orders, and other relevant forms in designated portals.
- Maintain and update customer opportunities in installed databases and systems.
To be successful in this role, you will need:
- Bachelor of Engineering or Bachelor of Technology in Mechanical Engineering (or related field).
- 3-5 years of experience in selling services, spare parts, machinery, or equipment (preferably pumps).
- Strong negotiation skills, product/market knowledge, relationship-building, customer retention, and excellent communication and interpersonal skills.
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