
Billing Process Operations Lead
2 days ago
Service Delivery Leads play a crucial role in managing billing processes across the Pakistan market-region.
About the OpportunityThis role offers an excellent opportunity to lead a dynamic team and contribute to the strategic growth of our O2C operations in Pakistan.
- Lead a team responsible for managing billing processes across Pakistan.
- Monitor and ensure Service Level Agreements (SLAs) and OKRs are consistently met, both for internal teams and outsourced providers (where applicable).
- Champion operational excellence through standardization and automation initiatives, enhancing customer satisfaction.
This role involves overseeing the onboarding and integration of new markets or processes into the Shared Service Centre. It also requires driving functional governance, including SLA/KPI performance tracking, issue resolution, and project prioritization.
A key focus will be identifying operational improvements and collaborating with the Transformation and IT teams to implement automation initiatives.
RequirementsTo succeed in this role, you will need:
- 8+ years of relevant accounting and operations experience, with a degree in Accounting, Business Administration, or Finance.
- 8-10 years of experience leading a team of 3-10 FTEs.
- Experience in SAP or Oracle ERP systems for Billing.
- Familiarity with Salesforce (CRM) and its integration with ERP systems.
You will need to possess strong analytical skills and foresight into potential operational issues.
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