
Technical Client Liaison
16 hours ago
Job Brief
We are seeking a highly skilled professional to join our team as a Customer Integration Support specialist. In this role, you will be responsible for managing the suite of solutions across both Brandbank and Etilize, including associated service levels.
- Your efforts will lead to enhanced resolution times for issues, establishing a reliable first point of contact for all Client Integration incidents and service requests.
- You will interact with both commercial and technical stakeholders, requiring a balanced mix of customer service and technical expertise.
Key Responsibilities
- Data Feed Support: Provide data feed support to consumers, troubleshooting complex data structures and resolving integration challenges.
- Service Level Agreements: Manage service level agreements, ensuring that they are met by responding to and resolving tickets efficiently.
- Client Onboarding: Facilitate the setup of new client standard feeds, collaborating with clients and internal teams to ensure smooth integration.
Requirements
- Excellent communication skills to build rapport with customers and effectively convey technical information.
- A strong understanding of databases, SQL, XML, and web technologies to troubleshoot client integration issues.
- A willingness to learn and develop professionally is also crucial in this role.
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