IT Support Professional
10 hours ago
We are looking for an experienced IT Support Professional to join our team at Generix Solutions.
The successful candidate will be responsible for providing technical assistance, support, and training to customers, including responding to customer inquiries, troubleshooting technical issues, and providing training and support materials to customers.
Key Responsibilities:
- Tech Support: Provide technical assistance, support, and training to customers.
- Documentation: Document customer interactions, issues, and resolutions to improve knowledge sharing and collaboration.
- Collaboration: Collaborate with internal teams to resolve complex technical issues and provide training and support materials to customers.
Requirements:
- Excellent communication and customer service skills.
- Bachelor's degree in Computer Science or related field.
- Basic computer proficiency (Microsoft Office).
- Organized, detail-oriented, and able to multitask.
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