
CRM Customer Liaison Specialist
4 days ago
Job Overview
The CRM Coordinator role involves ensuring timely resolution of client complaints and managing sales targets for Companion Products. The successful candidate will be responsible for receiving and logging client complaints, assigning them to engineers for resolution, and following up on visits to collect client feedback.
Key Responsibilities:
- Client Complaint Management: Receive and log client complaints, assigning them to engineers for timely resolution.
- Sales Target Achievement: Achieve sales targets for Companion Products.
- Client Support: Assist clients, generate IRFs, coordinate invoicing, and ensure prompt delivery.
- Credit Sales and Payments: Efficiently handle credit sales and follow up on payments.
Required Skills and Qualifications:
- Excellent verbal and written communication skills.
- Able to coordinate with a variety of internal & external customers.
- Strong organizational and planning skills.
- Goal-oriented with a focus on meeting deadlines.
- Proactive with strong analytical, reasoning, and problem-solving skills.
Features
- Qualification: BE (Electronics) or DAE (Electronics) with some business background.
- Experience: At least one year working experience in a similar capacity or in technical coordination.
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