Customer Experience Director

3 days ago


Gujranwala, Punjab, Pakistan beBee Careers Full time

An exciting opportunity awaits you to lead teams and drive growth in a fast-paced environment.

About the Role:

  • Team Leadership: Manage teams to achieve sales targets and enhance customer experiences.
  • Operations Management: Execute operations according to standard procedures and coach staff on operational disciplines.
  • Inventory Management: Oversee inventory and margins across the airport.
  • Communication: Support communication for site staff and management.
  • Relationship Building: Manage local relationships (landlords, airports etc) – day-to-day operational account management.

Requirements:

  • Proven experience as a Sales Manager in the financial services industry, preferably in foreign exchange or retail, with at least 2 years' experience as a Sales Manager.
  • Strong leadership skills with a track record of effectively managing and motivating teams.
  • Excellent communication and interpersonal abilities.
  • Solid knowledge of inventory management and financial acumen.
  • Ability to uphold compliance with industry regulations.
  • Customer-centric mindset with a commitment to delivering exceptional service.
  • Flexibility to adapt to changing priorities and business needs.
  • Demonstrated ability to build and maintain positive relationships with stakeholders.
  • Will to undergo required training and develop skills continuously.
  • Proactive approach to problem-solving and driving operational efficiencies.
  • Must be able to communicate effectively in English.


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