
Customer Service Ambassador
12 hours ago
About Us:
We are a leading provider of business support services, catering to the needs of various industries. Our team is committed to delivering excellence and empowering businesses to thrive in a dynamic landscape.
Our company serves as a resource hub for IT, HR, and Finance services. We offer tailored solutions to enhance operational efficiency and strategic planning.
Job Specification:
The Customer Service Representative will regularly interact with customers, conducting surveys to calculate the customer satisfaction index. They will handle routine inquiries and collate, escalate, and analyze customer complaints or suggestions.
Key Responsibilities:
- Outbound Calls: Conduct outbound calls to customers to perform customer satisfaction surveys. Record responses, comments, complaints, and recommendations related to sales and after-sales activities.
- Inbound Calls: Receive and address customer inquiries and complaints via various communication channels. Respond promptly using information from our knowledge base to maximize customer satisfaction.
- Customer Database: Update and verify existing customer profiles to ensure records are current and accessible for ongoing communication or analysis activities.
Benefits:
- Gratuity
- Medical insurance for employees and their dependents
- Life insurance
- Office-provided food
- Contributions to Employees' Old-Age Benefits Institution
- Saturday and Sunday off
Required Skills and Qualifications:
- Customer service experience
- Communication and interpersonal skills
- Problem-solving and analytical skills
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