Airline Ambassador

Job Title: Airline Ambassador

Job Summary:

We are seeking a highly skilled and dedicated individual to join our team as an Airline Ambassador. As a Lead Cabin Crew member, you will be responsible for providing excellent customer service to all passengers while ensuring their safety and comfort throughout the flight cycle.

About the Role:

• You will act as the airline's ambassador, striving to achieve customer loyalty and promote a positive corporate image by enhancing the overall customer experience.
• You will ensure timely attendance, proper grooming, fitness, and legality for assigned flights.
• You will attend briefings to understand flight details, roles, targets, security checks, and boarding procedures.

Responsibilities:

• Instruct passengers on safety procedures to ensure their safety and comfort.
• Identify safety and security risks and collaborate with the Cabin Supervisor for remedial actions according to SOPs.
• Administer first aid when necessary.
• Report irregularities and malfunctions to the Cabin Supervisor, Flight Crew, and Captain as appropriate.

• Welcome passengers and assist with boarding formalities; record necessary data in the aircraft logbook per airline and civil aviation authority procedures.
• Provide excellent service by attending to passenger requests and needs.
• Assist passengers experiencing stress or difficulties following policies and procedures.
• Promote onboard revenue, including meals, products, and charity services, to meet individual and team targets.
• Handle cash and credit card payments securely.

• Conduct pre-flight checks of supplies and equipment; report deficiencies.
• Ensure cabin cleanliness and adequate provisioning at transit stations.
• Coordinate handovers with catering, cleaning, and maintenance staff.
• Complete post-flight reports and assessments, including cabin safety and duty-free procedures.
• Maintain professional knowledge through recurrent training and workshops.

Qualifications and Requirements:

• Minimum age: 18 years; maximum age: 28 for Cabin Crew, 36 for Lead Cabin Crew.
• Attested SSC/O-Level and HSC/A-Level certificates.
• Valid CNIC and passport.
• Fluent in English; additional languages are a plus.
• Height: 160 cm (female), 170 cm (male); proportional weight.
• Clear skin without visible tattoos when in uniform.
• Physically and medically fit for cabin duties.

• Resume
• Attested matriculation and intermediate certificates
• Updated CNIC and passport