
Tax Call Specialist
1 week ago
We are seeking a detail-oriented Tax Resolution Specialist to communicate with the IRS and state departments to resolve tax notices. As a key member of our team, you will leverage your excellent English communication skills to effectively negotiate and resolve tax-related issues.
The ideal candidate will have excellent spoken English skills, strong communication and negotiation skills, and the ability to work in a fast-paced environment. Responsibilities include making outbound calls to the IRS and state departments to resolve tax notices, communicating effectively with tax authorities to resolve client tax issues, documenting and updating client records with call outcomes, and meeting productivity and quality standards.
This role requires strong organizational skills, attention to detail, and the ability to multitask in a dynamic environment. The successful candidate will be a motivated and detail-oriented individual who is comfortable working night shifts.
Key Responsibilities:
- Making outbound calls to the IRS and state departments to resolve tax notices
- Communicating effectively with tax authorities to resolve client tax issues
- Documenting and updating client records with call outcomes
- Meeting productivity and quality standards
Requirements:
- Excellent spoken English skills
- Strong communication and negotiation skills
- Ability to work in a fast-paced environment
Preferred Qualifications:
- Background in finance/accounting/taxation (having a finance degree is a plus)
What We Offer:
- A competitive compensation package
- Professional growth and development opportunities
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