Senior Technical Support Specialist

19 hours ago


Hyderabad City Taluka, Pakistan beBee Careers Full time
Job Description

We are currently seeking an experienced professional to join our team as a Software Engineer.

  • This role involves providing system functional support at a global level for various tasks, including but not limited to:
  • System administration of HR systems,
  • Building new configurations within the system,
  • Troubleshooting system issues and escalating as appropriate,
  • Creating functional support documentation for training team members,
  • Providing system support for all end users,
  • Managing issues to ensure timely resolution with strong time management, reviewing current issues and escalating as needed,
  • Understanding, building, and amending specific functionalities of HR systems and related resourcing technologies (integrations),
  • Mining and documenting technical knowledge and publishing related technical documentation,
  • Ensuring globally consistent and sustainable HR system configuration standards are adhered to,
  • Supporting support-related projects and initiatives from management and HR Business Partners in all system functional aspects,
  • Monitoring, troubleshooting, and resolving queries and issues promptly,
  • Escalating detailed system queries and issues to the System Team Leader for specialist intervention,
  • Supporting the delivery of critical initiatives involving HR systems and related technologies,
  • Proactively supporting the Global HR IT Function,
  • Collaborating with relevant parties to resolve issues with HR systems and related technologies,
  • Assisting team members in troubleshooting and analyzing technical issues.

The ideal candidate will have experience in system administration, configuration, and troubleshooting. Strong analytical and problem-solving skills are required, as well as excellent communication and teamwork abilities.



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