Technical Infrastructure Support Specialist

4 days ago


Hyderabad City Taluka, Pakistan beBee Careers Full time

Job Description

Technical Infrastructure Support

We are seeking a highly skilled Technical Infrastructure Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical expertise in the design, implementation, and maintenance of our IT infrastructure.


Responsibilities
  1. Firewall Management: Configure, monitor, and manage Sophos Firewalls (XG, XGS series).
  2. WiFi Network Administration: Administer and troubleshoot Ruckus WiFi networks (SmartZone, Unleashed, and Cloud).
  3. Server Tasks: Perform routine tasks related to Windows Server (2016/2019/2022) including Active Directory, Group Policy, DNS, DHCP.
  4. Incident Response: Provide Level 2 support for network, server, and security-related incidents.
  5. Security Best Practices: Implement security best practices for network devices, servers, and applications.
  6. Compliance: Ensure compliance with relevant laws, regulations, and industry standards.
  7. Documentation: Maintain accurate and detailed documentation of technical configurations, procedures, and infrastructure.

Requirements
  1. Technical Expertise: 3+ years of experience in IT support or network administration.
  2. Firmware Management: Strong experience with Sophos XG/XGS Firewalls, including policies, NAT, IPS, VPNs.
  3. Access Point Deployment: Hands-on experience with Ruckus WiFi systems – access point deployment, SmartZone controller management.
  4. Active Directory Administration: Proficiency in Windows Server administration – Active Directory, GPO, DNS/DHCP.
  5. System Monitoring Tools: Experience with system monitoring tools and ticketing systems.
  6. Troubleshooting Skills: Excellent troubleshooting and analytical skills.
  7. Communication Skills: Strong communication and documentation abilities.


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