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Customer Relationship Associate
7 hours ago
About the role
We are seeking a Customer Relationship Associate to join our team. The successful candidate will be responsible for maintaining a database of customers and community, conducting calls to potential and existing customers to gather feedback and promote products/services.
- Maintain accurate databases of customer contacts and interactions to support follow-up efforts and sale strategies.
- Execute follow-up calls to nurture leads, encourage repeat purchases, and facilitate customer retention.
Responsibilities also include assisting in booking sales through our website and point of sale (POS) systems, ensuring all deals are properly documented and processed.
Qualification and Skills:
- Bachelors/Masters in Marketing or relevant field
- 2-3 years of experience
- Proficiency in CRM Software
- Sales software knowledge
- Understanding of invoicing and billing process
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