Customer Experience Associate

10 hours ago


Lahore, Punjab, Pakistan Zameen Media Pvt. Ltd. Full time

Zameen Media Pvt. Ltd. is a dynamic company seeking a highly skilled Customer Experience Associate to join our team.

Job Overview:

We're on the lookout for a talented professional who can deliver exceptional customer support experiences. As a key member of our team, you'll be responsible for providing timely and accurate responses to customer inquiries, identifying customer needs, and offering assistance.

Key Responsibilities:

  • Provide timely and accurate responses to customer inquiries.
  • Identify customer needs and offer personalized assistance.
  • Update internal databases with valuable information.
  • Share feature requests and workarounds with colleagues.
  • Inform customers about new features and functionalities.
  • FOLLOW UP WITH CUSTOMERS TO ENSURE TECHNICAL ISSUES ARE RESOLVED.
  • Gather customer feedback and share it with relevant teams.
  • Assist in training junior Customer Support Representatives.

Requirements:

  • Experience as a Customer Support Specialist or similar role.
  • Proficiency in help desk software and remote support tools.
  • Understanding of CRM systems.
  • Excellent communication and problem-solving skills.
  • MULTI-TASKING ABILITIES.
  • PATIENCE WHEN HANDLING TOUGH CASES.
  • Familiarity with the industry is a plus.


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