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Shopify and Marketplace Operations Lead

1 week ago

Karachi, Sindh, Pakistan Hamda Enterprises Full time
Job Summary

We are seeking an experienced Ecommerce Channel Manager to join our team at Hamda Enterprises. As a key member of our e-commerce team, you will be responsible for developing and implementing strategies to increase sales and revenue across all marketplaces, including Shopify, Amazon, Daraz, and Etsy.

About the Job:
  1. Developing Ecommerce Strategies
  • Design and implement plans to drive growth and revenue across all marketplaces.
  • Monitor and analyze sales data to inform pricing and inventory decisions.
  • Collaborate with cross-functional teams to develop and execute sales and marketing plans.
Managing Ecommerce Operations
  • Set up and manage new stores on multiple platforms, including Shopify and Amazon.
  • Manage inventory levels and synchronize stock across all channels to prevent overselling.
  • Coordinate with suppliers, 3PLs, and logistics partners to ensure smooth order fulfillment.
Customer Service and Engagement
  • Provide excellent customer support across multiple channels (email, chat, social media, marketplace messaging).
  • Monitor and respond to customer reviews and feedback to maintain high ratings.
  • Resolve disputes and escalations on Amazon Seller Central, Daraz Seller Panel, Etsy, etc.
Marketplace Compliance and Policies
  • Ensure compliance with Amazon Seller Policies, Daraz Seller Rules, Etsy Guidelines, etc.
  • Stay updated on taxation, shipping rules, and platform-specific requirements.
  • Handle account health metrics (e.g., Amazon ODR, Shopify chargeback rates).
Requirements:
  1. 3+ years of experience managing Shopify, Amazon, Daraz, Etsy, or similar eCommerce platforms.
  2. Hands-on experience in setting up and launching stores on multiple marketplaces.
  3. Strong understanding of multi-channel inventory management.
  4. Proficiency in listing optimization, SEO, and PPC for marketplaces.
  5. Excellent analytical, problem-solving, and communication skills.