Telephony Engineer for Customer Engagement

3 hours ago


Lahore, Punjab, Pakistan ibex Full time
Job Summary:
As a Genesys Cloud Engineer at ibex, you will play a crucial role in supporting global telephony and contact center operations across our contact centers. Your responsibilities will include acting as the point of contact (POC) for all contact center solution requests, whether they are questions or problems.

The ideal candidate will have 1-4+ years of experience in the contact center industry and a minimum of 2-3 years of experience with any other telephony platform. A Bachelor's degree in IT, CS, or Telecoms is required, and any Genesys Cloud Certification is a plus. Knowledge of contact center solutions on cloud is also beneficial.

Key Responsibilities:
  • Acting as POC for daily Genesys cloud issues and concerns.
  • Supporting Genesys Operations as Tier-2 and Tier-3.
  • Troubleshooting day-to-day operational issues with respect to Genesys and its integrated platforms.
  • Coordinating multiple tasks or problems with other teams globally.


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