Avira Technologies Telephony Expert

10 hours ago


Lahore, Punjab, Pakistan Avira Technologies Full time
Key Responsibilities
  • Implement Cisco IP Telephony solutions by translating business requirements into project plans through the implementation of Cisco IP Telephony applications including Cisco CVP/ICM (Cisco Voice Portal/Intelligent Contact Manager) Enterprise call routing, Cisco IPCC (IP Contact Center), and VXML (Voice Extensible Markup Language) Gateways.
  • Deploy, configure, and script Cisco UCCE software [ICM, and CVP], Cisco Outbound options.
  • Take ownership of project tasks, quantify and complete them on time with minimal supervision.
  • Work with various IT development teams to integrate custom-developed and 3rd-party provided software and hardware solutions including software applications, IVR (Interactive Voice Response), Call Center, and database integration with the Cisco IP Telephony infrastructure.


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