Client Success Strategist

1 week ago


Lahore, Punjab, Pakistan Cloudelligent Full time

Are you a results-driven professional with a passion for delivering exceptional customer experiences? Do you have a proven track record of driving customer satisfaction, retention, and growth in a fast-paced, dynamic environment? If so, we want to hear from you As a Customer Experience Champion at Cloudelligent, you will play a vital role in shaping the future of our customer success program.

Key Responsibilities:

  • Serve as the primary point of contact for assigned clients, understanding their business needs, challenges, and objectives.
  • Collaborate with the sales and technical teams to onboard new clients, ensuring a seamless transition and alignment of expectations.
  • Develop and execute tailored customer success plans to drive product adoption and ensure successful implementation of our cloud solutions.
  • Proactively engage with clients to provide guidance, support, and strategic advice to optimize their use of Cloudelligent services.
  • Conduct regular check-ins, monthly or quarterly business reviews, and health assessments with clients to assess satisfaction levels and identify opportunities for growth or improvement.
  • Act as an advocate for clients within Cloudelligent, championing their needs, feedback, and requirements to internal teams.
  • Work closely with the support team to address and resolve any client issues or concerns promptly.
  • Identify upsell and cross-sell opportunities based on an understanding of clients' evolving needs and Cloudelligent service offerings.
    • Monitor key performance metrics, such as customer satisfaction scores, renewal rates, and expansion revenue, and take necessary actions to drive improvements.
    • Contribute to the continuous improvement of customer success processes, best practices, and methodologies.

Requirements:

  • Bachelor's degree in Business Administration, Computer Science, or a related field.
  • Proven experience of 3 years as a Customer Success Manager or similar role within a managed service provider or cloud technology company.
  • Strong understanding of cloud services, particularly AWS, and experience working with SMBs, enterprises, and public sector organizations.
  • Exceptional relationship-building and communication skills, with the ability to engage effectively with stakeholders at all levels.
  • Strategic mindset with the ability to understand clients' business objectives and translate them into successful cloud solutions.
  • Proficiency in analyzing data and metrics to derive insights and make data-driven decisions.
  • Customer-focused mindset with a passion for ensuring customer satisfaction and success.
  • Ability to thrive in a fast-paced, dynamic environment with a diverse client base.
  • Experience and willingness to learn new skills and technologies.
  • AWS Cloud Practitioner certification (required within first 30 days of employment).


  • Lahore, Punjab, Pakistan Marham Full time

    We are looking for a skilled Client Care Strategist to join our team at Marham. As a Client Care Strategist, you will develop and implement client care strategies that drive customer satisfaction and loyalty. You will work closely with the team to ensure seamless customer experiences and resolve any issues promptly and professionally.Key...


  • Lahore, Punjab, Pakistan HR Ways Full time

    We are looking for a motivated and experienced customer service professional to join our team as a Customer Success Strategist.In this role, you will be responsible for developing and implementing strategies to improve customer satisfaction and retention.You will work closely with cross-functional teams to identify and resolve customer issues and maintain a...


  • Lahore, Punjab, Pakistan Motive Full time

    About This OpportunityWe are seeking a highly motivated Client Success Coach to join our Commercial Segment team. In this role, you will be responsible for driving client success, retention, and growth.You will develop and execute strategic plans to optimize client outcomes, while also identifying new business opportunities.To succeed in this role, you must...


  • Lahore, Punjab, Pakistan HR POD - Hiring Talent Globally Full time

    Job Description:HR POD - Hiring Talent Globally is seeking an experienced Client Success Manager to join our team.The successful candidate will be responsible for managing client relationships, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Evaluate the performance of marketing campaigns across various channels, ensuring...


  • Lahore, Punjab, Pakistan CLUSTOX Full time

    Job DescriptionThe Client Success Specialist will play a crucial role in driving revenue growth by identifying upselling and cross-selling opportunities with key clients. This involves building strong relationships, understanding client needs, and delivering exceptional service.


  • Lahore, Punjab, Pakistan Confiz Limited Full time

    Confiz Limited is seeking a Client Success Professional to join our team and drive business growth through exceptional client relationships. As a key member of our SAAS product, Simplicant, you will be responsible for delivering outstanding results and ensuring client satisfaction.Key Responsibilities:Develop and execute sales strategies that meet business...


  • Lahore, Punjab, Pakistan EchoNet Services Full time

    We're looking for a highly motivated and organized Client Success Manager to join our team at EchoNet Services Ltd. As a key member of our customer success team, you'll be responsible for driving business growth and fostering strong relationships with our clients.Job RequirementsThis is an entry-level position that requires 5-8 months of experience in a...


  • Lahore, Punjab, Pakistan Xpressions Photography Full time

    Xpressions Photography is committed to providing exceptional client experiences. As a Client Success Specialist, you will play a critical role in achieving this goal.Job SummaryThis role requires a seasoned professional to manage the client service team, handle escalations, and drive service improvements.Key ResponsibilitiesLead the client service team in...


  • Lahore, Punjab, Pakistan NETSOL Technologies Inc. Full time

    About the RoleWe are seeking a Client Success Specialist to join our innovative team at NETSOL Technologies Inc. The ideal candidate will have experience in a customer success or client services role, preferably in a SaaS or tech-driven environment.The successful candidate will be responsible for building strong relationships with our customers,...


  • Lahore, Punjab, Pakistan Hatzs Dimensions Full time

    Hatzs Dimensions is a leading software development company that specializes in enhancing businesses' online presence through innovative services and cutting-edge software solutions.The role of the Sales Growth Strategist involves identifying potential clients, managing sales pipelines, and maintaining client relationships. Day-to-day tasks include conducting...


  • Lahore, Punjab, Pakistan Foomotion Full time

    We are looking for a talented Enterprise Growth Strategist to join our sales team at Foomotion, Pakistan.Foamotion is a software house that aims to provide innovative solutions to its clients. As an Enterprise Growth Strategist, you will play a key role in exploring new business opportunities and building relationships with prospective clients.Key...


  • Lahore, Punjab, Pakistan Humanity Inc. Full time

    We are seeking a proven performer to help us grow our loyal customer base. Responsibilities include generating new business in existing accounts, as well as playing a key role in driving strategic initiatives. The Customer Success Manager will work with internal teams and directly with existing/new customers to develop renewals and expansion strategies,...


  • Lahore, Punjab, Pakistan Mexil Software solutions Full time

    RequirementsEducational Background: Bachelor's degree in Business, Marketing, IT, or a related field.Experience: 1–2 years of proven experience working on Upwork or similar freelancing platforms, with a successful track record of winning projects.Communication Skills: Strong written and verbal communication skills in English, with the ability to craft...


  • Lahore, Punjab, Pakistan obvio Full time

    Narrative Art StrategistObvio.pk is seeking a skilled Narrative Art Strategist to join our team and help drive our creative vision forward.As a key member of our team, you'll be responsible for developing compelling narratives, creating engaging content, and collaborating with our production team to ensure project success.The ideal candidate will have a deep...


  • Lahore, Punjab, Pakistan OOP Technologies Full time

    Job ResponsibilitiesWe are seeking an experienced Digital Marketing Strategist to develop and execute comprehensive search engine optimization strategies for our clients.The ideal candidate will have a strong background in managing teams and coordinating content, design, social media, pay-per-click (PPC) marketing, and other activities.A successful applicant...


  • Lahore, Punjab, Pakistan Elogixit Full time

    ELogix IT (Managed Service Provider) is actively searching for a proactive and motivated System and Network Engineer to become a valued member of our team. This role involves delivering top-notch remote support to a diverse range of users, including both our internal staff and esteemed clients across the United States. As a skilled troubleshooter, you will...

  • Client Success Manager

    24 hours ago


    Lahore, Punjab, Pakistan Ir Systems Full time

    Job Description">IR Systems is seeking a highly skilled Sales Coordinator to join our team. The successful candidate will be responsible for supporting the sales team in driving business growth and delivering exceptional customer service.">About the Role">The Sales Coordinator role involves assisting the sales team in generating leads and closing sales...


  • Lahore, Punjab, Pakistan Techtics Full time

    Digital Content StrategistWe are seeking a skilled and knowledgeable Digital Content Strategist to join our team at Techtics. As a key member of our digital marketing department, you will play a critical role in developing and implementing content strategies that drive organic traffic and enhance search engine rankings for our clients.Developing and...


  • Lahore, Punjab, Pakistan Affinity Vibez Full time

    About the PositionThe Customer Relationship Ambassador will serve as the primary point of contact for our clients, building trust and loyalty through exceptional service and support. This role requires a high level of emotional intelligence, empathy, and active listening skills, as well as the ability to communicate effectively across diverse stakeholders.As...


  • Lahore, Punjab, Pakistan Quality Resource Pvt Ltd Full time

    We are seeking a Digital Marketing Strategist to join our team at Quality Resource Pvt Ltd. In this role, you will be responsible for developing and implementing a comprehensive digital marketing strategy, focusing on social media presence and performance optimization.The successful candidate will have 1-2 years of experience in the specified field, with a...