Client Success Manager

7 days ago


Lahore, Punjab, Pakistan Humanity Inc. Full time

We are seeking a proven performer to help us grow our loyal customer base. Responsibilities include generating new business in existing accounts, as well as playing a key role in driving strategic initiatives. The Customer Success Manager will work with internal teams and directly with existing/new customers to develop renewals and expansion strategies, formulate ROI, reduce churn and help Humanity.com customers grow. This will involve developing unique outputs of data analytics which ultimately demonstrates the value Humanity.com brings to our customers and their employees. As a fast growing web-based start-up we are looking for a Success Manager to join our team to help maintain, grow and provide world-class support to our Customer Base.

ROLE:

To leverage new and established customer relationships to deliver ROI and expand and renew Humanity.com subscriptions, while providing a high-level of service for clients.

This is a high-touch, rapport-building position that requires strong communication skills, both written and verbal. The ideal candidate will be upbeat, driven, well-organized, share a passion for technology and a love for working in a dynamic environment. The CSM will represent Humanity.com and its product suite and exceed customer satisfaction objectives.

Job Specification

RESPONSIBILITIES

  1. Strategic account planning and execution skills ability to across both IT and business units.
  2. Strong technical aptitude, passion, and commitment to customer success.
  3. Strong time management skills. Ability to articulate a clear, concise return on investment value statement.
  4. Maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.
  5. Ensure high rate of renewal across customer base - Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
  6. Identify opportunities to upsell additional users and services.
  7. Manage existing accounts and maintain relationships with decision makers at the executive and management levels.
  8. Manage and track customer and transactional information in a CRM system.
  9. Coordinate resources throughout the sales cycle, including product support and sales engineering to meet account performance objectives and customers expectations.
  10. Provide product demonstrations and general support to prospective customers.
  11. Develop and deliver strategies that help drive our clients business.
  12. Keep abreast of competition, competitive issues and products.
  13. Practice effective, excellent communication with management, customers and support staff.
  14. Provide fanatical support and service to account base.

REQUIREMENTS

  1. Bachelors and/or Masters Degree.
  2. 3-5+ years of customer success / sales / account management / relevant experience.
  3. Outstanding organizational skills, ability to manage multiple projects.
  4. Passionate about building customer relationships.
  5. Experience driving adoption of SaaS-based solutions a plus.
  6. Ability to thrive in a fast-paced startup environment.

YOU CAN EXPECT

  1. Opportunity to play a pivotal role in one of the fastest growing SaaS start-ups.
  2. Diverse and challenging projects and dynamic working environment.
  3. Driven and smart colleagues, and culture that promotes creativity, teamwork, and transparent leadership.

Information Technology and Services - Lahore, Pakistan

#J-18808-Ljbffr

  • Lahore, Punjab, Pakistan Elogixit Full time

    ELogix IT (Managed Service Provider) is actively searching for a proactive and motivated System and Network Engineer to become a valued member of our team. This role involves delivering top-notch remote support to a diverse range of users, including both our internal staff and esteemed clients across the United States. As a skilled troubleshooter, you will...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    About ICE Consulting:We are a prominent Managed IT Services provider, established in 1997. Our team is passionate about technology and committed to providing exceptional service to help our clients succeed.Role Overview:The Technical Account Manager plays a crucial role at our organization, acting as the primary liaison between clients and internal teams.You...


  • Lahore, Punjab, Pakistan Prime System Solutions Full time

    Job Description:Prime System Solutions is a leading provider of IT services, specializing in delivering top talent and innovative solutions to its global clients. It is seeking an experienced and proactive Customer Success Manager to oversee and assist in the entire customer journey, ensure satisfaction, and foster strong client relationships. This role...


  • Lahore, Punjab, Pakistan Stafflink Full time

    1 week ago Be among the first 25 applicantsAt Stafflink, we make hiring easy by providing top-tier talent that is vetted, reliable, and cost-effective. We handle the entire hiring process, from finding and vetting the right candidates to taking care of legal, onboarding, and support.Role DescriptionThis is a full-time, hybrid role for a Customer Success...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job Overview">This role is responsible for driving customer success by developing strong relationships with clients and internal stakeholders. The ideal candidate will have a proven track record of account management experience, excellent communication skills, and the ability to travel.


  • Lahore, Punjab, Pakistan Potato Logics Pvt Full time

    Job Title: Client Service ManagerCompany: Potato LogicsLocation: Johar Town, LahorePosition Type: Full-timeExperience Required: Maximum 1 to 2 yearsOverview:Join our client-centric digital agency as a Client Manager. We need a proactive professional to build strong client relationships and ensure successful project delivery.Responsibilities:Cultivate...


  • Lahore, Punjab, Pakistan Potato Logics Pvt Full time

    Job Description: Job Title: Client Service ManagerCompany: Potato LogicsLocation: Johar Town, LahorePosition Type: Full-timeExperience Required: Maximum 1 to 2 yearsOverview:Join our client-centric digital agency as a Client Manager. We need a proactive professional to build strong client relationships and ensure successful project...


  • Lahore, Punjab, Pakistan Stafflink Full time

    Stafflink is an all-in-one platform that simplifies the process of building and managing a global team for companies. From onboarding and culture to local payroll, compliance, and team management, Stafflink provides comprehensive HR and payroll tools combined with global mobility services and compliance expertise. The platform also offers a talent...


  • Lahore, Punjab, Pakistan Stafflink Full time

    1 day ago Be among the first 25 applicantsDirect message the job poster from StafflinkStafflink is an all-in-one platform that simplifies the process of building and managing a global team. From onboarding and culture to payroll, compliance, and team management, Stafflink handles it all to help businesses focus on growth. The platform combines HR and payroll...


  • Lahore, Punjab, Pakistan Cloudelligent Full time

    Position Title: Customer Success ManagerLocation: Lahore (Work from Office)Job Timings: 6pm-3am PKTCloudelligent is Cloud-native consultancy and AWS Advanced consulting partner We specialize in providing bespoke cloud solutions to the SMB & enterprise segments as well as the public sector (Non-Profit Organizations). Being a next-gen cloud service provider,...