
Customer Support Team Lead
7 days ago
As a seasoned professional in customer support, you will have the opportunity to lead and manage a team of experts who deliver exceptional service and ensure client satisfaction. Your key responsibility will be to develop and refine strategies, processes, and workflows to enhance the customer experience.
Key Responsibilities:- Lead and manage the customer support team.
- Develop and refine customer support strategies, processes, and workflows.
- Act as the escalation point for complex customer inquiries.
- Analyze customer service metrics and KPIs to identify trends and improve performance.
- Train, mentor, and develop the customer support team.
- Collaborate with cross-functional teams to address customer feedback and needs.
This role requires a strong background in customer support, with at least 7 years of experience, including 3 years in a managerial position. Fluency in English is essential, along with excellent written and verbal communication skills.
Requirements:- 7+ years of experience in customer support, with at least 3 years in a managerial role.
- Proven success in a fast-paced startup environment.
- Fluent in English with excellent written and verbal communication skills.
- Strong problem-solving, decision-making, and interpersonal skills.
- Experience using customer support software, CRM tools, and other communication platforms.
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