Strategic Client Advocate

3 days ago

Dera Ghazi Khan, Punjab, Pakistan beBeeAccount Full time $60,000 - $85,000
About the Role

The SMB Account Manager plays a crucial part in helping clients achieve their desired outcomes through the use of our solutions.

  • High-touch, proactive engagement with clients to drive utilization of our platform
  • Drive value realization through casual and formal interactions, such as product adoption calls and dashboard training, escalation management, and renewal conversations
  • Care for client health and experience, ensuring a smooth retention process
  • Identify growth opportunities aligned to helping clients achieve their goals
  • Partner with internal stakeholders to solve client escalations and ensure timely resolution of issues
  • Act as an internal advocate for our clients, including identifying BETA and referenceable clients
Responsibilities
  1. Manage a book of business of 90+ large business accounts proactively and independently
  2. Successfully get the BOB through renewals and mitigate churn
  3. Demonstrate critical thinking skills and the ability to adapt in the moment
Requirements
  • Proficiency in both English & Spanish languages (written and verbal)
  • 3+ years of prior experience in a customer-facing role
  • Customer Success or Account Management experience
  • Strong grasp of SaaS applications

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered to contribute their best work. If you share our passion for innovation and collaboration, we would love to hear from you

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