Experience Enhancement Specialist

1 week ago


Lahore, Punjab, Pakistan beBee Careers Full time
Customer Experience Specialist

We are seeking an experienced professional to join our team as a Customer Experience Specialist. In this role, you will be responsible for managing a team of contact center representatives and ensuring that they provide excellent customer service.

Key Responsibilities:
  • Establish effective coordination with team members to ensure engagement and alignment with team deliverables.
  • Collaborate closely with team members to maximize target achievement and optimize resource utilization.

You will also be responsible for maintaining qualitative and quantitative targets, handling escalations, and ensuring the completion of daily, weekly, and monthly lead qualification targets.



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