
Changi Airport Customer Liaison
2 weeks ago
Job Title: Customer Service Specialist
Job Summary:
We are seeking a highly motivated and experienced Customer Service Specialist to join our team at Changi Airport. As a key member of our customer service team, you will be responsible for handling customer inquiries and resolving issues related to baggage claims.
Key Responsibilities:
- Raising reports of mishandled and damaged bags in accordance with airline requirements.
- Tracing mishandled baggage and keeping passengers informed of the tracing status.
- Assisting passengers with odd-sized bags.
- Answering hotline calls on baggage matters.
- Working comfortably on rotating shifts.
Requirements:
To succeed in this role, you must be able to commit to rotational shifts and have excellent communication skills. You should also be comfortable working in a fast-paced environment and be able to handle multiple tasks simultaneously.
What We Offer:
In addition to a competitive salary, we offer staff transport for candidates working beyond midnight. This is a great opportunity to develop your skills and gain experience in the airport customer service industry.
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