
Network Operations Coordinator
2 weeks ago
Job Summary:
We are seeking a highly skilled and motivated individual to join our team as a Network Operations Coordinator. This role is responsible for performing routine monitoring and maintenance of network infrastructure, diagnosing and escalating network issues, and coordinating with various stakeholders to resolve them.
Key Responsibilities:
- Perform routine monitoring and maintenance of network infrastructure.
- Diagnose and escalate network issues and coordinate with various stakeholders such as engineering team, field support team, upstream, and LDIs to resolve them.
- Ensure closure of issues via email/phone correspondence with various stakeholders.
- Proactively identify, diagnose, analyze, and troubleshoot issues with IP/Data/customers.
- Carry out the configuration of various network elements such as Cisco, Huawei, and UBNT to ensure service provisioning as per customer requirements.
- Install new hardware or components while ensuring compatibility with existing network systems.
- Analyze processes and recommend improvements.
- Work with and mentor team members through professional behavior and knowledge sharing.
- Create SOPs to enhance the productivity of network operations.
Requirements:
The ideal candidate will have a strong foundation in IT and networking, with a degree in BCS, BE, or CCNA preferred. They should possess excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
Benefits:
This role offers a competitive salary and opportunities for growth and development within the company.
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