
Service Team Leader
3 days ago
Job Overview
We are seeking a seasoned professional to lead our team of Service Professionals. As a Team Lead, you will be responsible for ensuring the highest levels of customer satisfaction and experience, quality, and productivity.
Your primary focus will be on managing a team of approximately 10 to 20 Service Professionals, providing consistent and timely performance feedback, and maintaining a positive work environment.
You will also be responsible for ensuring operational standards are met, applying performance management standards and processes, and effectively communicating and managing change in operating procedures.
Key Responsibilities:
- Manage a team of Service Professionals to meet/exceed customer satisfaction and experience, quality, and productivity standards.
- Provide consistent and timely performance feedback to team members.
- Maintain a positive work environment, promoting continuous learning and high-quality employment experiences.
- Ensure operational standards are met and exceeded.
- Apply performance management standards and processes.
- Effectively communicate and manage change in operating procedures.
Required Skills and Qualifications:
- Excellent English Language Skills.
- Coaching and training expertise.
- Strong teamwork and people management skills.
- Effective time management.
- Familiarity with Information Technology and Services.
Benefits:
This role offers an exciting opportunity to grow professionally and personally, while making a meaningful impact on our customers' lives.
About the Role:
This is a challenging yet rewarding position that requires strong leadership skills, attention to detail, and effective communication abilities.
The ideal candidate will have a proven track record of success in similar roles and a passion for delivering exceptional results.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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