Delivering Exceptional IT Services

6 days ago

Karachi, Sindh, Pakistan beBee Careers Full time
IT Service Delivery Expert

We are seeking a detail-oriented and proactive IT Service Delivery Administrator to support the efficient and effective delivery of IT services. The successful candidate will play a key role in coordinating service delivery activities, maintaining documentation, and ensuring smooth communication between IT teams and end-users.

The IT Service Delivery Administrator will contribute to the overall effectiveness of IT service delivery processes.

Main Responsibilities:
  • Manage service delivery teams across geographies, ensuring accurate and timely fulfilment of user requests.
  • Collaborate with relevant IT teams to ensure service request objectives are met.
Key Performance Metrics:
  • Defining and tracking key performance indicators (KPIs) to assess the efficiency and effectiveness of service delivery.
Requirements:
  • Bachelor's degree in information technology, Computer Science, or a related field.
  • Proven experience in IT service delivery administration or a similar role.
Skills and Qualifications:
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Proficient in using IT service management tools.
  • Familiarity with ITIL principles is a plus.
Critical Leadership Behaviors:
  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner's mindset, using data and insight to make decisions.
  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
  • CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
  • AGILITY: Explores the world around them, continually learning and developing their skills.

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