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2 days ago
Job Title: Inbound Call Specialist
Are you a friendly, confident, and customer-focused professional with excellent communication skills? Do you enjoy helping others and providing top-notch service?
We are looking for an experienced Inbound Call Specialist to join our team in DHA Phase 8, Lahore. As the first point of contact for our customers, you will be responsible for handling incoming calls, answering inquiries, and providing accurate information about products and services.
Key Responsibilities:- Answer incoming calls in a professional and courteous manner
- Provide accurate and detailed information about products, services, and company policies
- Resolve customer queries and concerns efficiently
- Forward calls to relevant departments when necessary
- Maintain detailed and accurate call records in the system
- Minimum education: Intermediate or above (Bachelor's preferred)
- Good command of spoken Urdu and basic English
- Excellent communication and listening skills
- Friendly, calm, and patient personality
- Basic computer literacy (MS Office & typing)
- Prior call center or customer service experience is a plus
- Competitive salary based on experience
- 10:00 AM to 6:00 PM working hours (Monday to Saturday)
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