Call Center Leadership Specialist

3 days ago

Lahore, Punjab, Pakistan beBeeLeadership Full time
Job Title

We are seeking an experienced and skilled Call Center Team Lead to oversee the daily operations of our call center. This individual will be responsible for managing a team of customer service representatives, ensuring that they have the necessary skills and knowledge to provide exceptional customer experiences.

Key Responsibilities
  • Lead, coach, and inspire a team of customer service representatives to consistently meet sales and service targets.
  • Manage daily task assignments, monitor agent performance, and provide regular feedback.
  • Organize training sessions focused on sales techniques, customer engagement, and product knowledge.
  • Implement effective performance metrics and incentive programs to keep the team motivated.
Inbound & Outbound Call Management
  • Oversee all inbound inquiries, sales calls, and customer service requests.
  • Plan and manage outbound telemarketing, lead generation, and follow-up campaigns to drive sales.
  • Review and refine call scripts, workflows, and CRM processes to improve efficiency.
  • Ensure full compliance with UK telemarketing regulations.
Sales & Marketing Strategy
  • Contribute to the planning and execution of sales and marketing campaigns to increase lead generation and conversions.
  • Analyze call data, market trends, and customer feedback to improve sales approaches.
  • Prepare and present performance reports and recommendations to senior management.
Required Skills and Qualifications
  • 5+ years of experience in call center management, sales, or telemarketing (preferably in the UK or US market).
  • Proven ability to manage and motivate large teams (30+ agents).
  • Strong knowledge of inbound/outbound call strategies, lead generation, and CRM tools.
  • Familiarity with UK/US telemarketing compliance regulations.
  • Excellent communication, negotiation, leadership, and problem-solving skills.
Benefits
  • Competitive salary with attractive performance-based bonuses.
  • Opportunity to lead a growing, high-energy team.
  • Career growth in sales, marketing, and operational leadership.
  • Supportive, fast-paced, and collaborative work culture.
Others

As a successful Call Center Team Lead, you will have the opportunity to shape the growth and success of our call center operations.

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