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2 weeks ago
The Account Development Representative is responsible for developing and maintaining strong relationships with existing and potential customers to drive business growth.
This involves:
- Conducting regular customer assessments to identify new sales opportunities and areas for improvement.
- Developing and implementing tailored account development strategies to meet customer objectives and achieve sales targets.
- Providing expert guidance on product or service offerings, addressing customer questions and concerns.
- Coordinating order processing, ensuring timely delivery and resolving any issues that may arise.
- Engaging in active listening, empathy, and problem-solving to resolve customer complaints and maintain trust.
- Maintaining accurate records of customer interactions, including sales history, communication details, and customer feedback.
To excel in this role, the ideal candidate should possess:
- Sales skills: Strong sales abilities, including persuasion, negotiation, and closing deals.
- Communication skills: Excellent verbal and written communication skills to articulate complex ideas and build rapport.
- Customer service skills: Ability to provide exceptional customer service, responding to customer needs and preferences.
- Computer skills: Proficiency in using computer systems and software to manage customer interactions and sales data.
- Goal-oriented: Ability to work in a fast-paced, goal-driven environment with a focus on achieving targets.
- Adaptability: Flexibility to adapt to changing customer needs, sales strategies, and market conditions.
- Teamwork: Collaborative mindset to share knowledge, best practices, and support colleagues.
- Ethical behavior: Demonstrated integrity, honesty, and professionalism in all interactions.
Education: A high school diploma or equivalent is typically required; some companies may prefer or require a college degree for more specialized or technical roles.
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