
Learning Facilitator
5 days ago
We strive to break down geographical barriers in employment opportunities, promoting fair wages globally.
Job Overview
As a Learning Facilitator, you will deliver impactful training and professional learning experiences to associates working within the U.S. healthcare and insurance domains.
This role combines high-energy facilitation with individualized support, program management, and instructional refinement to meet evolving business needs.
Key Responsibilities
Front-End (Learner-Facing)
- Conduct live virtual webinars and interactive training sessions.
- Facilitate onboarding and customer-specific training for new hires.
- Lead live call-handling and patient interaction simulations.
- Deliver professional learning aligned with adult learning principles.
- Provide one-on-one check-ins and personalized coaching.
- Respond promptly to learner queries.
- Partner with Talent Managers.
Back-End (Operational & Development)
- Support learners in navigating certification requirements.
- Maintain accurate training records and analyze feedback.
- Identify skill gaps and implement training interventions.
- Collaborate with the Talent Development team to enhance modules and delivery.
Qualifications
- Bachelor's degree required.
- 3-5 years' experience in talent development, training delivery, or related roles.
- Solid understanding of U.S. healthcare workflows is preferred.
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