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Customer Engagement Manager

1 week ago

Lahore, Punjab, Pakistan Tech Zone Consultancy Full time

Tech Zone Consultancy is seeking a Customer Engagement Manager to join our team and lead the development and implementation of customer engagement strategies that drive business growth and deliver exceptional customer experiences.

About the Role:

This is an exciting opportunity to join our team and leverage your skills and experience in sales and customer-facing roles to drive business growth and deliver exceptional customer experiences.

The ideal candidate will have a proven track record of success in sales or a related field, with a strong understanding of the travel industry and its trends, destinations, and products.

Key Responsibilities:

  1. Develop and execute targeted customer engagement strategies to build strong relationships with clients and drive revenue growth.
  2. Engage with clients to understand their needs and preferences, providing tailored solutions and exceptional customer service.
  3. Maintain and nurture relationships with existing clients to ensure repeat business and client satisfaction.
  4. Stay up-to-date on industry trends, destinations, and products, and use this knowledge to provide valuable insights and recommendations to clients.
  5. Achieve and exceed sales targets, monitoring performance and adjusting strategies as needed to meet objectives.

Requirements:

  • Bachelor's degree in Business, Marketing, Hospitality, or a related field preferred.
  • Proven experience in sales or a customer-facing role, ideally within the travel industry.
  • Strong interpersonal and communication skills, with the ability to build rapport with clients and effectively address their needs.
  • Understanding of travel industry trends, destinations, and products, familiarity with travel regulations and documentation.