Tech Support Specialist

1 day ago

Lahore, Punjab, Pakistan beBee Careers Full time

**Job Summary:**

We are seeking a skilled Technical Support Officer to provide technical support to our clients, ensuring prompt resolution of technical problems.

The ideal candidate will have excellent problem-solving skills, strong communication abilities, and the ability to work both independently and as part of a team.

Key Responsibilities:
  • Technical Support: Provide technical assistance to clients via phone, email, or in-person to resolve hardware, software, and network-related issues.
  • Troubleshooting: Use diagnostic techniques and pertinent questions to identify and resolve technical problems.
  • Root Cause Analysis: Identify the root cause of basic IT issues and implement effective solutions.
  • Task Management and Customer Handling: Manage multiple tasks and interact with customers in a professional and courteous manner.
  • Customer-Facing Role: Develop strong communication and interpersonal skills to effectively interact with clients.
Requirements:
  • Degree Requirements: Diploma in Computer Science or Graduation in Computer Science.
  • Experience: 1 to 2 years of experience in a similar role.
  • Communication Skills: Excellent verbal and written communication skills in English.
Seniority Level:
  • Entry-level position.
Employment Type:
  • Contract employment opportunity.
Job Function:
  • Information Technology specialist.
Industry:
  • IT Services and Consulting.

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